Refund Policy for EmailToFuture

1. Introduction

This Refund Policy explains when and how you may request a refund for purchases of Premium capsule credits in EmailToFuture.

Free features of EmailToFuture are provided at no charge and are not subject to refunds.

Premium capsule credits are digital credits that allow you to create Premium capsules. The number of available Premium capsule credits in your account is displayed within EmailToFuture. Once a Premium capsule credit has been applied to a capsule, it is considered used.

For purchases made through the EmailToFuture website, payments are processed by Paddle.com Market Ltd. ("Paddle"), which acts as our Merchant of Record. Depending on your location and payment method, refunds may be processed by Paddle on our behalf.

For purchases made through the Apple App Store (Apple Inc.) or the Google Play Store (Google LLC), payments are processed by Apple or Google respectively. Refund requests for those purchases are handled according to the refund processes and policies of the applicable platform.

In this document, Paddle.com Market Ltd. is referred to as "Paddle," Apple Inc. is referred to as "Apple," and Google LLC is referred to as "Google."

2. Refund Eligibility

Subject to this Policy and applicable law, you may request a refund within 14 days of the purchase date for Premium capsule credits that have not been used.

A Premium capsule credit is considered used once it has been applied to a capsule.

If you purchase a bundle of Premium capsule credits, the bundle is eligible for a refund only if none of the credits from that bundle have been used.

Once any Premium capsule credit from a bundle has been used, the entire bundle is considered consumed and is no longer eligible for a partial refund.

This policy applies because Premium capsule credit bundles may be offered at a discounted price compared with individual credits. Allowing partial refunds after some credits have been used could result in discounted bundle pricing being applied unfairly.

3. Non-Refundable Purchases

Unless required by applicable law, the following purchases are generally not refundable:

• Premium capsule credits that have already been used
• Premium capsule credit bundles where any credit from the bundle has been used
• Purchases made more than 14 days after the purchase date
• Purchases where the Premium capsule credits have already been applied to capsules
• Refund requests involving fraud, abuse, misuse of the refund process, or other improper activity

If you purchased multiple Premium capsule credits in a single transaction, partial refunds of individual unused credits from that transaction are not provided.

4. How to Request a Refund

To request a refund for a purchase made through the EmailToFuture website, contact us at: support@emailtofuture.com

Please include:

• The email address associated with your EmailToFuture account
• Your Paddle order or receipt details, if available
• The date of purchase
• The reason for your refund request

We aim to review refund requests within a few business days.

Approved refunds are generally returned to the original payment method used for the purchase. The time required for funds to appear depends on your bank, card issuer, or payment provider.

For purchases made through the Apple App Store or Google Play Store, refund requests must generally be submitted through the applicable platform's refund process.

5. App Store and Google Play Purchases

Purchases made through mobile applications using Apple App Store or Google Play billing are subject to the respective platform's payment systems and refund procedures.

Apple and Google control the refund process for purchases made through their platforms. We do not control whether a refund is approved by Apple or Google.

Because Premium capsule credits are digital consumable items, Apple and Google generally treat purchases as individual transactions and do not provide a mechanism for partial refunds of unused portions of a credit bundle.

6. Chargebacks

If you experience a billing issue, please contact us before initiating a chargeback with your bank or card issuer.

Chargebacks can delay resolution and may affect your EmailToFuture account. We are happy to help resolve legitimate billing concerns directly.

If a chargeback is initiated after Premium capsule credits have been delivered or used, we reserve the right to take appropriate action on the associated account, including restricting access to features that were obtained through the disputed transaction, where permitted by applicable law.

7. Consumer Rights

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.

Certain jurisdictions may provide mandatory consumer rights, including withdrawal or refund rights that cannot be waived.

For digital content or digital services, where applicable law allows withdrawal rights to end after performance begins, this may require that you have expressly requested immediate delivery and acknowledged the consequences of that request.

Where mandatory consumer rights apply, those rights will take precedence over this Refund Policy.

8. Related Policies

Your use of EmailToFuture is also governed by our:

• Terms of Service
• Privacy Policy

9. Contact

If you have questions about this Refund Policy or a specific purchase, contact us at: support@emailtofuture.com